HIRE PROCESS

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OUR HIRE PROCESS

DMX Productions operates as full 360 production company. This means that whatever your needs are, we can meet them. Our aim is to provide the best quality service, whether you need an arena-level production to be designed, supplied and toured with our dedicated crew, or you’re simply looking to dry hire some of our cutting-edge equipment. We are here to help and support your business.

 

When hiring equipment from us, we aim to make your life as easy as possible. Our inventory is all database managed and barcoded, and our quotes can all be accessed and digitally signed off online. All dry hire quotes are broken down line by line so you can see exactly what you are paying for.

Prior to equipment leaving our warehouse, we test all products using our quality assurance processes. In addition to this, we undertake any prep work that may be required, such as addressing fixtures or licensing radios.

If required, we will organise cost efficient transport, either through our own fleet of vehicles, licensed couriers or trucking by FlyByNite.

All hires are digitally signed for upon collection. Our database allows us to track items and produce any compliance documentation that may be required, for example LOLAR certificates for motors.

Wherever possible, we aim to send spare units or spare parts. Typically for lighting fixtures, we provide one spare per every 10 units, and for LED screens, spare modules, PSUs and shaders. In the event of breakdown, you can contact us 24/7 and will endeavour to get the equipment replaced promptly.

Upon return, all equipment is thoroughly checked over and a single missing or damaged report is produced if required. We understand that cables, safety chains and other accessories often get mixed up and we are generally happy to give a 30-day grace period to return missing accessories.

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BRANDS WE WORK WITH

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